Gold Buyers in the UK - Meet Moonstone Gold
Comparing gold buyers in the UK? Moonstone Gold offers a postal service for selling unwanted gold jewellery, coins, bars and dental gold. Request a free insured pack, review your offer and receive immediate bank payment after acceptance. If you decline, we return your items free of charge.
Before choosing a service, look at how the buyer assesses your items and explains the price. Also, check postage, insurance and return arrangements. This page introduces our company and helps you understand what to expect when sending gold to us.
Watch Our Introduction Video
Watch this short introduction to Moonstone Gold and our postal service. Then, read the details below about assessments, offers and payment.
About Our Company
Moonstone Gold Limited is registered in England and Wales under company number 12747825. The company incorporated on 16 July 2020. You can check these details on our Companies House record.
Our service allows customers across the UK to post items for assessment without visiting a shop. However, you should still understand the process before sending valuables. First, tell us what you want to sell. Then, confirm the packing instructions and suitable postal cover.
When researching gold buyers, look for clear company information and a way to ask questions. You can also read our customer reviews on Google alongside the service details on this website.
What Our Gold Buyers Assess
We assess gold jewellery, coins, bullion bars and eligible dental gold. Broken chains, single earrings and other unwanted pieces may still have recoverable metal value. For more examples, see our guide to accepted items.
First, we consider the item's weight, marks and construction. We also use X-ray fluorescence analysis to help assess metal composition. However, plating and mixed components can affect readings, so the assessor must interpret the results in context.
Stones, tooth matter and other non-gold components do not count towards the gold weight used for valuation. Consequently, the eligible weight can differ from the weight of the complete item. Ask us to explain the assessment if anything differs from your expectations.
How Gold Buyers Calculate an Offer
An offer depends on the assessed weight, purity and applicable buying rate. Therefore, an online estimate and a confirmed offer are different stages of the process. Our gold value calculator gives an indication using the details you enter.
For a useful comparison, keep a note of the weight and purity you used in the calculator. Also, remember that market prices can change before a buyer receives your items. A calculator cannot confirm their composition remotely.
Gold buyers should explain how their quoted rate relates to the amount they offer. Before accepting, check which weight the calculation includes and whether any charges apply. This helps you understand the proposed payment and compare it with other offers.
Compare the Complete Service
Price matters, but it is only one part of choosing a buyer. For example, a clear returns policy gives you a practical option if you decide not to sell. Similarly, knowing when payment takes place helps you plan the next step.
- Check how the buyer establishes weight and purity.
- Ask whether the advertised rate represents an estimate or a payable offer.
- Confirm postage, tracking and insurance limits.
- Read the payment and return terms before posting.
- Ask how to contact the team about an item or parcel.
Also, consider whether a piece might have value beyond its metal content. Antique, designer or collectable items may benefit from a specialist valuation before you choose a selling route. You can then compare your options with more information.
Sending Your Items Securely
Our free selling pack includes prepaid, tracked and insured Royal Mail delivery. However, insurance has limits and conditions. Contact us before sending items worth more than £2,500 so we can discuss suitable arrangements.
Before posting, make a list of your items and keep photos for your records. Then, follow the supplied packing instructions and retain the postal receipt and tracking reference. These details help if you need to ask about delivery.
When comparing postal gold buyers, confirm the actual cover for your consignment rather than assuming every parcel has unlimited protection. If you are unsure about an item's value or the packaging, contact us before dispatch.
Immediate Payment After Acceptance
We contact you with an offer after assessing your gold. First, review the amount and ask any questions about the valuation. If you accept, we make immediate payment by bank transfer.
Alternatively, you can decline the offer and receive your items back free of charge. Sending gold for a valuation does not commit you to selling it. For further details, read our answers about postage, payment and returns.
Speak to Our UK Gold Buyers
Ready to begin? Complete our free pack request form or read how the selling process works. You can review the steps before choosing which items to send.
Alternatively, contact the Moonstone Gold team with questions about a piece, an estimate or postal cover. Tell us what you have and what you need to clarify, so we can help you prepare.
Questions About Choosing a Buyer
No. Moonstone Gold operates a UK postal selling service. First, request your pack and check the instructions. Then, send suitable items using the agreed tracked and insured delivery arrangements.
Yes. Our calculator provides an indicative estimate from your weight and purity details. However, we need to assess the items before confirming an offer. Contact us if you are unsure which details to enter.
Yes. Broken pieces can contain recoverable gold, so damage does not automatically remove their metal value. We assess eligible weight and purity. Also, mention any unusual construction or repairs you know about.
Offers, Payment and Returns
Ask us about any difference before accepting. Gold buyers assess eligible metal weight and purity, while a home estimate may include stones or use an assumed carat. Market movements can also affect the quoted rate.
We make immediate bank payment after you accept our offer. Check your payment details before confirming the sale. If you need help with a payment, contact our team with the details of your transaction.
You are free to decline before agreeing to sell. We then return your items free of charge using tracked and insured delivery. Therefore, you can review the offer and ask questions without committing to a sale.
