Gold Selling FAQ
Our Gold Selling FAQ answers common questions about items, valuations, postage, payment and returns. Choose a question below to read the answer. If you need help with a particular item or parcel, contact our team before taking the next step.
First, check what you can send and how the assessment works. Then, review the delivery arrangements and your options after receiving an offer. You stay free to decline the offer before agreeing to sell.
Gold Selling FAQ: Items We Accept
We buy gold jewellery, coins, bullion bars, dental gold and scrap gold. White and rose gold items can also qualify. First, check our guide to accepted items if you are unsure about a particular piece.
Yes. Broken chains, damaged rings and single earrings can still contain valuable gold. We assess their eligible weight and purity. However, if a piece may have antique or designer value, consider that separately before choosing a selling route.
No. You can send a small amount, including a single item, or several pieces together. Also, keep different types of items identifiable when packing them. Contact us before posting if you need help with a larger or higher-value consignment.
This Gold Selling FAQ covers our gold buying service. Please contact us before sending standalone silver, platinum or other non-gold items. In addition, tell us if a piece contains mixed materials so we can discuss whether it suits the service.
Purity, Weight and Valuation
A hallmark can provide useful information, but colour alone cannot establish gold content. We assess items before making an offer. For more detail, read our guide to testing methods. Also, mention any plating or repairs you know about.
We consider the assessed gold weight, purity and applicable buying rate. Stones and other non-gold components do not count as gold weight. Therefore, the payable weight may differ from your home measurement of the complete item. Ask us about any difference.
No. Our online calculator gives an indicative estimate using the details you enter. As this Gold Selling FAQ explains, the final offer follows an assessment of your items. Also, market prices can change between checking the estimate and receiving your valuation.
Compare the same weight and purity, then check the rate and any deductions. Also, review postage, insurance, payment and return terms. A headline price alone does not explain the complete offer, so ask what amount you would actually receive.
Gold Selling FAQ: Packs and Postage
Complete our pack request form with your contact and delivery details. We then send your free pack with instructions. Before returning it, check that the information is correct and include the details requested for your items.
Our gold selling pack includes prepaid, tracked and insured Royal Mail delivery. However, cover has limits and conditions. Follow the supplied instructions and confirm suitable cover before sending high-value items. Contact us first if your items may exceed £2,500.
Make a list of the pieces and keep a photo for your records. Then, follow the pack instructions to protect the contents. You do not need to polish jewellery. Also, avoid removing stones or dismantling pieces simply to prepare them for assessment.
Keep your postal receipt and tracking reference when you hand over the parcel. Then, use Royal Mail tracking to check its progress. Contact us if the delivery status raises a concern or you need help identifying your parcel.
Delivery and Your Assessment
Our team assesses the items and contacts you with an offer. The payment section of this Gold Selling FAQ explains what happens after acceptance. You can then review the valuation and ask questions before deciding whether to sell. For an overview of each stage, see how our service works.
Contact us promptly with the tracking reference and details of the items. Also, retain your postal receipt and any supporting records. We can discuss the next steps under the applicable delivery and insurance terms; cover depends on the agreed arrangements.
Our postal service serves customers across the UK, so you do not need to visit a shop. However, contact us before arranging delivery from outside the UK. We can clarify whether your proposed sending address and arrangements are suitable.
No. Start with the selling service if your aim is to receive an offer for unwanted gold. Our separate paid testing packages provide XRF analysis and an elemental report, with their own fees and return charges.
Gold Selling FAQ: Payment and Returns
We make immediate payment by bank transfer after you accept our offer. Before acceptance, check the offer and make sure your payment details are correct. If you have a question about a payment, contact our team so we can check it.
No. Sending your items for a selling valuation does not commit you to accepting our offer. First, review the amount and ask us to explain anything unclear. If you decide not to sell, we return your items free of charge.
You can decline the offer before agreeing to the sale, and we will return your items free by tracked and insured delivery. However, if you have already accepted, contact us immediately to discuss the status of your sale and the applicable terms.
Read our selling terms and conditions before sending your items. If this Gold Selling FAQ has not answered your question, contact our team about your pack, assessment or payment. Have your parcel reference ready if your enquiry concerns items you have already posted.
