Privacy Notice & Cookie Policy
Introduction
This Privacy Notice explains how Moonstone Gold Limited (“we”, “us”, or “our”) collects, uses, and protects any personal information you provide when using our services, website, or when communicating with us.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This document outlines how we handle your personal data and your rights in relation to it.
Company Details:
Moonstone Gold Limited is a part of IND Holdings Ltd Group, Westpoint, Lynch Wood, Peterborough, Cambridgeshire, PE2 6FZ. Registered in England and Wales, company number 12747825.
Moonstone Gold Limited
PO BOX 239, Stamford, PE9 4WX
Phone: 0333 200 7311
Email: info@moonstonegold.co.uk
Website: www.moonstonegold.co.uk
For any queries regarding this notice or how we handle your data, please contact us using the details above.
What Information We Collect and How We Obtain It
We may collect and process the following types of personal data:
- Identity & Contact Information: Name, date of birth, postal address, email, and phone number.
- Transaction Details: Records of purchases, sales, and payment details.
- Website Usage Data: IP address, cookies, and interactions with our website.
- Communication Records: Phone call recordings, emails, and messages exchanged with us.
- CCTV Footage: CCTV recordings of the items you send to us will be collected.
- Verification & Compliance Data: ID verification, proof of funds, and checks required for anti-fraud and anti-money laundering compliance.
We only collect the information necessary to provide our services, comply with legal obligations, and improve our business operations.
How We Use Your Information
We use your data for the following purposes:
- To Process Transactions – Handling purchases and sales, fulfilling orders, and managing customer accounts.
- Identity Verification & Security – Ensuring compliance with financial regulations, fraud prevention, and anti-money laundering checks.
- Customer Support – Responding to queries, complaints, and general customer service.
- Marketing & Communications – Sending service-related communications, market updates, offers, and promotions (only where consent is given).
- Regulatory & Legal Compliance – Meeting our legal obligations, such as record-keeping and reporting requirements.
- Business Improvement & Analysis – Analysing customer behaviour to improve our services and website experience.
We will only process your personal data where it is lawful to do so.
Sharing Your Information
We may share your information with third parties in specific circumstances, including:
- Service Providers: We work with trusted partners (such as ID verification services, couriers, and payment providers) who help us deliver our services.
- Legal & Regulatory Authorities: If required by law, we may share information with law enforcement, regulators, or government bodies.
- Fraud Prevention & Security Agencies: To protect against fraud, crime, or suspicious activity, we may disclose data to relevant authorities.
We ensure that any third-party processors handle your data securely and in compliance with data protection laws.
How Long We Keep Your Information
We retain personal data only for as long as necessary to fulfil the purposes outlined in this notice. Generally, we keep customer records for up to six years after your last transaction with us, in line with legal and regulatory requirements. Some data may be retained for longer if required by law or in case of disputes.
Once data is no longer needed, we securely delete or anonymise it.
Your Data Protection Rights
Under data protection laws, you have the following rights:
Access: Request a copy of your personal data.
Correction: Ask us to update inaccurate or incomplete information.
Erasure: Request deletion of your personal data in certain circumstances.
Restriction: Ask us to limit how we use your data.
Objection: Opt-out of direct marketing and request we stop processing your data where we rely on legitimate interests.
Data Portability: Request a copy of your data in a structured format.
Complaints: If you are unhappy with how we handle your data, you can contact us or lodge a complaint with the Information Commissioner’s Office (ICO) at:
ICO Contact Details:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
To exercise any of these rights, please email info@moonstonegold.co.uk.
Security of Your Information
We are committed to ensuring that your personal data is secure. We have implemented physical, technical, and organisational measures to prevent unauthorised access, loss, or misuse of your data. These include:
- Encryption & Secure Storage – Protecting sensitive data through encryption and security controls.
- Access Restrictions – Limiting access to personal data to authorised personnel only.
- Regular Security Audits – Ensuring our security practices remain effective.
Marketing Communications & Opt-Out Options
We may send you updates about our services, promotions, or important industry news. If you prefer not to receive marketing emails, you can:
- Click the “Unsubscribe” link in our emails.
- Email info@moonstonegold.co.uk with “Unsubscribe” in the subject line.
- Call our customer service team on 0333 200 7311.
We will never sell or share your data with third parties for their own marketing purposes.
Use of Cookies
We use cookies to improve your browsing experience on our website. Cookies help us:
- Enable website functionality, such as secure logins and transactions.
- Recognise returning customers and personalise content.
- Monitor website usage to improve performance and usability.
- Deliver relevant adverts based on browsing history (where applicable).
Managing Cookies
You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may impact website functionality.
For more details on cookies, visit www.allaboutcookies.org or www.youronlinechoices.com.
Links to External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any personal information.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website, and we encourage you to review it regularly.
If we make significant changes, we will notify you via email or our website.
Contact Us
If you have any questions about this Privacy Notice or how we handle your data, please contact us:
📍 Moonstone Gold Limited
PO BOX 239, Stamford, PE9 4WX
📞 0333 200 7311
✉️ info@moonstonegold.co.uk
🌐 www.moonstonegold.co.uk
This Privacy Notice was last updated on 01/01/2025.